EV · DY7 · DY8 · DY9
Electric vehicle recovery in Stourbridge
EV recovery done the way manufacturers require - flatbed only, tow mode set, HV isolated on accident jobs.
EV recovery in Stourbridge is not the same job as recovering a diesel. Drive wheels must come off the ground - always flatbed - and tow mode has to be engaged from inside before winching. Our drivers know each manufacturer's screen path.
Common ev callouts we see in Stourbridge
- 12V auxiliary battery flat - blocks door unlock and HV startup
- HV battery below reserve at motorway services
- Regenerative braking fault triggering limp mode
- Charging port stuck locked around a connector
- Software update failure leaving the car unresponsive
- Accident recovery where HV isolation is required
Key handling & tow mode
Card/fob wake, tow mode enabled via touchscreen before winching.
Loading a ev properly
Flatbed only - EVs must be transported with drive wheels off the ground. Weight band: 1.7-2.6 tonnes (Model 3 through to EV6/e-tron).
- EVs are always flatbedded - towing on any wheels risks motor damage
- Tow mode engaged via touchscreen (Tesla/Polestar/Hyundai/Kia differ)
- HV isolation checked on any accident recovery before straps go on
What moves the price
- Distance and time of day
- Whether you need transport to a specific charge point or dealer
- Vehicle weight - larger SUVs sit at the top of our rate band
- Accident jobs with HV isolation take longer on scene and are quoted accordingly
Everything is quoted flat over the phone — no hidden call-out fees.
Strapping & tie-down
Soft axle straps, HV battery pack clearance checked, no chassis hooks near pack.
Paperwork on collection
- Driver ID checked against V5 or lease document
- HV isolation confirmed and logged on accident jobs
- Photo condition report front, rear, flanks and charge port area
Stourbridge — what we see on the ground
Postcodes across DY7 and DY8 and DY9 sit inside the Dudley MBC area, and electric vehicles tend to break down where they are being used — school runs near Stourbridge Ring Road, deliveries into Amblecote, or on converted glass works where a jump-start is often faster than a tow.
Nearby ev recovery
FAQs — EV recovery in Stourbridge
Accident EV recovery in Stourbridge - do you handle HV isolation?
Yes - driver checks HV isolation before straps go on, logs it, and if isolation cannot be confirmed we escalate to fire service before loading.
Can you tow an EV on a dolly in Stourbridge?
No - EVs must be flatbedded. Towing on any wheel risks motor damage. Every EV recovery from us is on a flatbed with all four wheels lifted.
My 12V is dead and I cannot open the doors in Stourbridge?
Common - we bring a booster and know the manual door releases on Model 3, Model Y, Ioniq 5, EV6 and most others.
Flat HV battery at a Stourbridge services - can you charge me on scene?
Not on scene. We flatbed to the nearest working rapid charger of your choice, or to your home or a dealer.
Stourbridge: talk to a real dispatcher about your electric vehicle
Direct line to the operations desk covering Stourbridge. If the phone rings, someone is coming.