Flatbed recovery truck service

Book the recovery, not just the truck

A flatbed recovery truck carries the whole vehicle on its deck rather than leaving one axle rolling along the road. Our service includes a driver, loading and transport to the agreed destination. It suits a collection where the vehicle needs carrying rather than an ordinary suspended tow. Explain what has stopped it moving so the truck is selected for the actual job.

If you searched for flatbed recovery near me, start with your exact collection position. A postcode helps locate you, but a vehicle behind a locked gate or inside a narrow yard needs a fuller description. For a general urgent call-out, our tow truck page explains dispatch; this page covers arranging a vehicle-on-deck collection.

When carrying all the wheels matters

Non-runners, low cars and vehicles with drivetrain or steering faults can need particular loading arrangements. Tell us about the transmission, any damage and the manufacturer's recovery instructions. Do not assume that selecting neutral makes every vehicle suitable for towing with wheels on the road. The condition of the vehicle still matters even when the journey will be on a flatbed.

For the differences between carrying and lifting, read our flatbed, spec-lift and wheel-lift guide. If you need a different truck arrangement or want to discuss the available equipment, see recovery truck service. Explain the vehicle first rather than requesting a method without checking suitability.

Loading a vehicle that cannot drive

Our tilt and slide flatbeds and winches handle non-runners. The driver needs to know whether the vehicle rolls, steers and brakes before planning how to bring it onto the deck. A locked wheel, missing key or parking brake that will not release is important information, not a small detail to leave until arrival.

Low suspension, splitters and damaged bodywork affect clearance during loading. Mention modifications and anything hanging below the vehicle. Keep the keys available and let the driver assess the loading position. Do not try to force a damaged car into motion or attach a rope to an uncertain pulling point to prepare it for collection.

Check the space at both ends

The truck needs room to position its deck and load the vehicle. Describe narrow entrances, overhead restrictions, slopes and other parked vehicles. If collection is from private premises, arrange access with the person responsible. Photographs may help explain the position if you can take them safely, but stay away from traffic or a damaged vehicle when doing so.

Delivery access deserves the same attention. Confirm that your garage or receiving contact can accept a non-runner and that the unloading space is available. Give both postcodes when requesting a quote. For a van, include its carried load and size so the dispatcher can assess the move as it is, rather than as an empty standard model.

A clear quote and collection plan

Distance, vehicle size, condition and access shape the price. Tell the dispatcher about collection restrictions and the intended destination before booking. A flat price is agreed before dispatch, with an ETA for the driver. If the vehicle's condition or access changes afterwards, pass that information on so the collection plan stays accurate.

Flatbed recovery questions

What is involved in flatbed recovery?

The driver assesses the vehicle and loading space, brings it onto the deck, secures it and carries it to the agreed destination. Tell the dispatcher if it cannot roll or steer, has damage or needs extra clearance, so the loading plan matches its condition.

How long does flatbed recovery take?

Arrival, loading and travel are separate parts of the job. Traffic, distance, access and the vehicle's condition affect the overall time. Ask the dispatcher for an ETA and explain any locked wheels or delivery restrictions rather than relying on a standard loading time.

What affects the cost of a flatbed recovery truck?

Collection and delivery distance, vehicle size and weight, running condition and access affect the quote. Low clearance, locked wheels or difficult positioning can change the loading work. Give the complete details so a flat price can be agreed before dispatch.

How do I choose the right flatbed recovery vehicle?

Start with your vehicle's make, model, weight and recovery instructions, then describe the fault and access. The dispatcher matches the truck and equipment to the move. Mention a loaded van, low bodywork or drivetrain restrictions rather than choosing a truck solely by its appearance.

Is flatbed recovery truck hire the same as this service?

This is a recovery service with a driver who loads and transports your vehicle. If you are comparing it with self-drive truck hire, check who is responsible for driving, loading and securing the vehicle. Give the dispatcher the collection and destination details to arrange recovery.