Ask for a clear price before dispatch
A trustworthy operator will give you a price, or at least a clear basis for one, before sending a truck — not leave it vague until arrival. If a firm is reluctant to discuss cost upfront, treat that as a warning sign.
Ask what's included
Confirm whether the quote includes VAT, whether it covers loading and securing, and whether there are conditions that could change the price — such as the vehicle not being where described, needing a winch, or requiring a different truck type.
Check they can handle your specific vehicle
If you have an EV, a 4x4, a low or modified car, or a larger van, ask directly whether they have the right equipment. A firm that says 'yes' to everything without asking about your vehicle type may not have thought it through.
Ask about insurance
A legitimate recovery company should have goods-in-transit and public liability insurance covering your vehicle while it's on their truck. It's reasonable to ask about this, particularly for a higher-value car or a long-distance move.
Watch for pressure at accident scenes
Be cautious of anyone who turns up unsolicited at an accident scene pushing you to use their recovery or claims service on the spot. You're entitled to choose your own provider, and there's no obligation to accept help you didn't request.
Trust clear communication over big promises
A realistic ETA, an honest answer if something changes, and clear answers to your questions matter more than a firm claiming to be the fastest or cheapest without explaining why. If something feels rushed or evasive, it's fine to call someone else.
Frequently asked questions
- Should I always use the cheapest quote?
- Not necessarily — check what's included and whether the firm has the right equipment for your vehicle. A cheap quote that changes on arrival isn't actually cheap.
- Can I refuse a recovery firm that turns up uninvited at an accident?
- Yes. You're entitled to arrange your own recovery and are under no obligation to use anyone who arrives without being called by you or your insurer.
- What questions should I ask before booking?
- Ask for a clear price, what it includes, whether they can handle your specific vehicle type, and what their insurance covers while your car is on their truck.
Need help now? We are based in Oldbury and dispatch 24/7 across the West Midlands.
Call 07402 666 687